I am a friend or relative of a current/past resident The nursing staff were excellent with my mother for the duration of her stay, all the way up to her passing. They treated her with kindness, respect, and on her final days, constantly checked in on her to make sure she was comfortable. The nursing staff are the best. The reason for the one star is because of the Fleetwood Administrator, Klopfer. On the last day of my mother’s life, he put my family through hell. He was highly upset that my mother wasn’t passing fast enough, and was determined to move another patient into the room with her. He nearly caused my brother to have a stroke because of his blood pressure skyrocketing. He shows lack of remorse, and compassion, and treats the staff horribly. I can only hope his staff continues to turn against him, and successfully has him removed.

These people, the staff and residents, deserve better than the new operations manager.

I gave one star, but honestly, the nursing staff was amazing all the way down to the cleaning staff. They were all so loving and gentle with my mother in hospice. However, the operations manager Anthony Klopter, made our last day with my mother horrific. Why you would think it’s a good idea to put a rehab patient in a room with an actively passing hospice patient surrounded by their family is beyond me, and then refusing to answer your phone??? Anthony showed absolutely no compassion when it came to my mother, to the point the nursing staff became worried for my brothers health as his blood pressure had reached stroke levels and they tried to get him to go to the emergency room. The nursing staff refused, and rightly so, to carry out Anthony’s assinine orders, allowing my mother to pass with grace and dignity. If it weren’t for the staff standing up for what was right, my mom would have passed with a stranger looking on. Anthony treats his staff as disposable, and he should be ashamed. He is incredibly lucky to have that group of caring, conscientious, and empathetic people under him. He owes my entire family an apology, as well as his staff for putting them in such a difficult position to begin with. I would rather pass on the roadside alone than die in that place with strangers looking on, all for the sake of “filling a bed”. A heartfelt thank you to the nursing staff. Mom loved you all so very much. The work you do is much appreciated.

Our family recently had an incredibly painful experience at this facility during what should have been sacred, final moments with our grandmother. Unfortunately, the new Operations Manager displayed a shocking lack of empathy and compassion that deeply affected our last day with her. End-of-life moments are something families never get back. Instead of support, understanding, and dignity, we were met with coldness and poor communication. His approach felt dismissive and insensitive at a time when kindness and humanity should have been the priority. Rather than helping ease an already heartbreaking situation, his behavior created additional stress, anger, and grief for our entire family. Healthcare, especially in a rehabilitation and nursing home setting, requires not only operational efficiency but emotional intelligence. Compassion should never be optional in this environment. Sadly, that was not our experience. We are beyond saddened that our grandmother’s final day was overshadowed by unnecessary conflict and a complete lack of empathy from leadership. Families entrust facilities like this with their loved ones during their most vulnerable moments. We hope leadership reflects seriously on how families are treated in end-of-life situations, because no family should have to carry this additional pain.

How this place has the rating it does, I will never understand. If there was a negative star rating, I’d go there. For starters, management does not care for your family. The administrators at this building (might I add is the third one this year) don’t know or care about the residents. They will say what you want to hear to your face, then later on the problem never gets resolved. To them, they only see the dollar signs. The upper levels get bonuses based on how many budget cuts they can make and how many people they can cram in. I mean, look at the building! It is one storm away from being a pile of rubble. The admissions person will get people in on such a short notice even if they are not stable enough to be in their care. The unit managers will leave at 2-3 pm on random weekdays to avoid helping their floor nurses (after they have done nothing but sit at a desk all day) When they come in the next day with things unfinished, instead of providing the support they should, they complain about it and continue the cycle. Moving on to nursing…more than half of the nurses/cnas either are hateful staff or are agency and don’t care because it isn’t their building. Despite resident complaints, some of the worst CNAs I have ever known, manage to keep their jobs because they are friendly with enough management for them to see past the obviously neglected residents. The lights go off for hours with cnas saying, ‘I will be there soon’ then an hour later they say ‘I can’t help because trays are out.’ So then your loved one is in a mess for hours and ends up falling because nobody will help them. I personally could never put a loved one here. On top of the issues I’ve already mentioned they have a bedbug infestation every few months but they always manage to hide that. The place has no security whatsoever. A lot of residents know the codes and will let anybody in. The front door is unlocked for most of the day anyway. There is no safety for the residents. This particular building has had 4 dhec visits in the past 6 months. If that isn’t crazy enough, they have been known (as in I’ve seen them) take the most talkative residents that will tell dhec whatever they want to know, out for the days state surveyors are in, with the transport van. Even wilder, the most recent time Dhec arrived was because there was reports of staff having sex in the janitor closet. These claims were denied by staff but were later discovered and the people were terminated. This isn’t the first time this has happened though…just don’t take your family here. The provider isn’t thorough, and often skips over people entirely. Many nurses don’t care and the ones that do end up getting burnt out from picking up the slack of the others. The CNAs on staff are mostly lazy but do just enough to please the families while they are there. A word of advice…All the facilities ending in Post Acute are owned by the same company. Avoid them all together. But if you have no choice then go to any of them but Fleetwood. By far the worst of a bad bunch. If you really care about your loved one, take them somewhere that will really care for them.

Thankful for CNAs like Anjel, Tessa, and, Kimmy. Nurses like Alex and Ny’Rysia are so appreciated. Danielle Dinkins had been professional, supportive and kind.

My dad was at Fleetwood for a year before passing. They care about their patients. No system is perfect. They work with what they have. The compassionate care my dad received there was AMAZING. They were always a phone call away if there was an issue, and the issue was resolved immediately. Again the staff from billing, social work to clinical is so caring. My dad and I could always count on Ericka, Mary, Destiny, Jan, Dee. Lolli, Kim, Julia and so many others. I’m better with faces and I know I’m forgetting several names. I just want people to know that this facility does not always have the best reputation however being leary placing my dad there I was very pleased with the care he received. I would recommend them to anyone.

I wouldn’t trust this place to take care of my pet rock especially with the gaslighting messy management they have running that building if you ask me pushing 50 but acting like you’re still in high school is so tacky get your life together

Walked in first off they eating meals at the dest from dietary and we spent over two hours with our love one and no one once came to help him. Please don’t put your family here please they just here for a paycheck so thankful my love one leaves Monday. There out for money only they do not help him. I’m scared to leave him.

This place is a -0. I had questions about this place because my dad was here and ended up at Memorial and later died. The casemanager at Prisma Easley Hospital assured me they were under new management and better and were up to 4 stars. I wasn’t that gullible and kept a watchful eye. Mom came for therapy on was on dialysis to help her get stronger to walk due to kidney failure. The OT and PT were superb. Often they were the ones changing mom’s depends because you could not get an CNA or nurse to do anything even give mom her meds and food. The nurse and CNa’s did no checking on my mother most of the time. I would sit there for hours a day and watch their reflections walk by. I changed my mother sometimes. Her clothes would be on her some days for 24 hours. Mom was on dialysis and would come back at 8:00pm or later. I asked them several times to leave her tray. They would not leave the tray. The snacks I left on her tray they would remove them so she had no food or snacks for several days becauseshe could not walk to night stand to get them. When you got a tray at lunch and was asleep they would not wake her but take the tray. I started cooking each day to bring mom food. As soon as they bring the residents the trays they are back to collect them in 10-15 minutes. These are elderly residents with different conditions and need at least 30 minutes or more to eat. Several HIPPA violations left and right and unsanitary conditions. Roaches upon roaches even after they spray. Bugs crawling on beds and floor daily. The more they spraThe NP told me mom’s iron was low, I said, give her iro bc she use to be on them because she is anemic. The NP said, she could do it and she had to go for a trans fusion. The next morning the same NP told my sister she was starting her on iron twicw a day and would do labs every Monday. Mom’s first roommate had diarrhea the entire time there which was about 8 to 10 days. The lady complained to staff and husband that something is wrong with the food it was causing diarrhea. They gave her imodium, pain pills and never cleaned. I now believe the water is contaminated. Mom got diarrhea the next week and so did I. I drank some of the water at nurse’s station and it made me sick. Mom complained 2 weeks about it burning when she peed. I told nurses, CNA’s and NP. It was like they could care less but said, they would get a sample. It took 2 weeks then the lab is in Spartanburg so it takes extra days to get results. The results were UTI and would start antibiotics. No antibiotics started the date NP said, bc didn’t not come from lab. The last 2 days mom was talking out of her head and not sleeping. They lead us to believe mom was getting her meds each time I asked about them or bp said, they were looking it up but I could tell they were BS because it took so long and the look on their faces. I met with the nurses, NP, Social Worker and administrator on different occasions. All week they were taking blood and saying, we got half result s and they look good but didn’t get enough blood to do the other tests to get results. I knew they were lying. Today my sister called me at 8am saying, I needed to get to nursing home. I was thinking OMG what is wrong. I got there and saw EMS. The patients and some staff looked concerned and scared and you could hear a pin drop. I asked the nurse what happened. He said, she was convulsions. It was my sister that found her eyes rolled in back of her head not any staff member as usual. Thanks to mom’s roommate that was always using call button for mom. I left last evening around 6:15pm. Mom was not congested nor convulsing. She was talking out of her head. According to ER doctor mom was not getting her antibiotics for the UTI even though it had August 25 as start date and was to continue for 7 days. As soon as ER gave her the antibiotics mom started recovering. Mom has pneumonia and UTI that she’s had for about 3 weeks. All the testing and not treating is pathetic and neglectful. If you work here or any nursing home, hospital etc. Be Caring!

I would never send a loved one here.

Horrible horrible. Only giving 2 stars because of the sweet rehab manager Deiandria and her OT Tess. They were so nice and patient and listened to our concerns. The nurses are a joke just sit and laugh and play all day and the purple hair nurse is unbelievably rude. Any time a concern was brought up or question asked about my aunt she would get mad and roll her eyes as if we were bothering her. Customer service is non existent and the care is awful. My aunt was sent to the er and we never looked back

The staff was very helpful

Staff was friendly and helpful.

Hi Ms. Bridges. You don’t know me but I am contacting you regarding the named facility above. I have a loved one there, and after a visit, I was taken back by what I saw and heard. How dare the residents there are living in such conditions!!! They way they are talked to when they ask for help. This their homes and they have been neglected to the highest. When I first walked in, the atmosphere was cold, the smell of mildew, urine, and I’m sure there is mold because I coughed and sneezed until I left there. I did not know what to expect going there. I was just excited to see my love one whom I had not seen in a while. Lord, to my ignorance, I can’t imagine people living like this!!!! I must let you know that I did take pictures, I wrote down some of the testimonials of other residents there. They asked that I not give their names in fear of retaliation, but I will not say anything yet, but I will submit my documentation to the appropriate authorities ( DHEC, law enforcement, OSHA, whomever…. etc) This experience has been so overwhelming, that it makes me want to change my career to be an advocate for these people. I know that if it happening at this one place, then there is trouble at others!!! I have also been told that none of them receive none of them are receiving the extra help cards that comes with their insurances. They have been told that the extra help cards does not exist, that it is a scam and they were misinformed. These people are entitled. Where are the cards that can help them?!? They are living off of bare minimum! To my curiosity, I made some calls. From my understanding, other facilities have residents are receiving their cards. What is going on with this place? I wanted to hang out long enough to see what type of food they are eating, but time would not allow. I have always heard things, this time I witnessed it first hand, it is overwhelming. I’m sure this is not the last time that you will hear about this, whether it is regarding this one facility or others across the board. Please forgive me if the tone of my message is harsh, this is too much, and I will be less than to sit back and say or do nothing. That makes me no better than the ones running these facilities. SEE SOMETHING SAY SOMETHING!!!!! This is my

The staff was excellent very nice and professional.

I am a friend or relative of a current/past resident My sister-in-law moved to Fleetwood Post Acute. The client seems well taken care of, and the employees are caring. It’s not brand new or anything like that, but it’s very clean and it’s just well taken care of. She’s in a shared room. They do have activities, but she can’t take part in them right now. She’s pretty much in bed at the moment. She’s not eating, but from what I’ve seen, the food looks good. I’ve tried to get her to eat it, but she’s not interested. They’re expensive, but other places are more expensive.

Proceed with caution. Fleetwood is the kind of facility that gives post acute centers and nursing homes a bad name and a bad stigma. My father was admitted on a Friday afternoon after abdominal surgery and the nurses and CNA’s had absolutely not idea what his plan of care was. The excuse was that it was late on Friday and now the weekend my father was expected to sit in his dirty room alone and get up to the bathroom as needed. Pain medication was not ordered by the discharging physician and the facility claims they called for follow up. In the three days he was there, my father never got pain medication. By Sunday my father had a fever, increased drainage to his abdominal incision, and was confused. I promptly instructed the facility to transfer my father back to the emergency room. At the ER he was found to have an infection. This is GROSS NEGLIGENCE and unacceptable. The staff was not friend, not welcoming, did not answer questions, and when questions were asked they made me feel as though I was an inconvenience and responded with attitudes. The staffs physical appearance is unprofessional, unkempt, and disheveled. The CNA reported that she was late to work because she didn’t shower. The nurse had long fake finger nails (infection prevention safety concern) and was always impolite during every encounter. The facility had a terrible nursing home smell, lack of help, lack of resources, and lack of knowledge. The facility needs a remodel, a disinfectant, and better training for the staff. I called on several occasions to speak with the nurse in charge of my fathers care, was never able to be connected, and phone calls were never returned. Yet, on each visit that I made to the facility, the staff was sitting at the desks on their cell phones. This is unacceptable. Patients deserve more. My father called to tell me he fell on the floor and he was unable to get up for ten minutes and could not reach the call light for help. This is unacceptable. My father was not in a safe environment and ultimately suffered complications resulting in another ER visit for obvious preventable complications. The only positive comment I can make is their admissions coordinator Danielle was extremely professional, easy to get in contact with, and listened to my concerns. Danielle explained to me that my complaints would be sent to administration and I hope she was being genuine. I would not even give this facility one star. 0/5 stars. This facility should be SHUT DOWN IMMEDIATELY and undergo investigation.

Physical therapy lady was very good my Dad really liked how she works with him. She always is so sweet talking to him it really makes a difference when they treat you like family

I visited one of my participant at Fleetwood Post-Acute. The staff were amazing and very helpful. My participant was mobile and very happy.

Excellent Staff, very attentive to the needs of the patients and to us the visitors. Impressed by the cleanness inside and outside of the facility. Most importantly of the security. Thanks for taking such good care of my family member while in need of ya”ll services.

Very friendly staff . Clean facility

My mother in law is on the 1st floor and has been here for over 5 years and it’s been the worse care. Never thought I would see her in these conditions When we arrived today yet again she wasn’t reclined back like she should be. Her feet were dangling she was in an awful looking dress. Her legs were cold and blue and she has a sore on her foot which we hadn’t been contacted. Her hair looked awful we have asked every time we come about getting her hair cut and get the run around. We have reached out to the administrator and never gotten a returned email or calll Nothing! Today was the worse she has looked in very long time. Food dried on her clothes and her face and in her hair. They simply don’t care about their pts . If they did my mother in law wouldn’t be in these conditions. Please don’t leave your loved ones here! The Larks!